About us

What we do

Indulge Me designs practical and stylish jewellery and accessories based on fun, versatility and simple sophistication. Our range is a mix of classical and eclectic styles that allows you to express your individuality, including fashion pieces for any time and all occasions.
 

Our Aim

Our objective is to develop a relationship based business using quality well priced product as the enabler. Superior service levels, attentiveness and understanding of our customers needs. will differentiate us, leading to our customers appreciating the Indulge Me experience as unique.
 

Our Philosophy

A strong customer relationship is at the heart of the way we do business.
We'll achieve this by:

1. Establishing a sales system that is flexible and recognises buyer time is precious

  • Web sites and catalogues are a means of communication and just an element of the sales process
  • Our product is conducive to touch and feel, we will therefore provide access to samples by mail, personal representation on request and our showroom

2. Work with customers to achieve positive outcomes

  • Engage with our customers to design products they want
  • Maintain a firm eye on quality and costs to provide the best value possible
  • Source and sell products conducive to providing consistent and superior retail margins
  • Maintain an awareness of fashion trends and changes
  • Provide innovative designs and consistent range turnover

3. Communicate with our customers

  • To better understand what is and what is not working for them
  • To provide certainty over supply timelines
  • To understand their individual needs, what works for them and how we can best serve them
  • To keep them informed of range changes, providing early access to range additions and clearance items
  • Communicate in an open and honest way

4. Respecting the commitment our customers make to us

  • Through providing exclusivity on the same or like product in our customers general geographic area of trade
  • Provide exclusivity on product across all areas where the product is designed in conjunction with our customer

5. Stand behind the product we sell

  • No questions asked damage replacement policy
  • Discontinue products where quality is called into question
  • Only supply product that meets sample specification